Terms and Conditions
When making a booking, you are agreeing to these Terms and Conditions.
Your pet must be up to date with their vaccinations, are flea-free and tick free and up to date with flea preventatives as we will charge £10, if they arrive with fleas, due to the time it takes to disinfect and treat all areas after your visit and possible cancellations of subsequent clients.
Your pet must be fit and healthy. If they get hurt or become ill, we will call or take to the nearest vet. Any expenses must be paid by the owner unless injury is a direct result of our negligence and we are not responsible for any accidental death from a pre-existing health issues.
We reserve the right to charge additional fees for services to cover additional time e.g. complete removal of matted coats (clip off) and reserve the right to refuse pets who pose a threat including aggression and parasites. Owners agree to be responsible for any property damaged by themselves or their pets.
As recommended by The Pet Industry Federation (PIF) and The British Dog Groomers’ Association in consultation with external professional bodies including the Royal College of Veterinary Surgeons, we do not offer anal gland expression.
Our cancellation policy is 24 hours notice. Failure to give this notice, may result in full payment of the appointment missed.
E&OE
When making a booking, you are agreeing to these Terms and Conditions.
Your pet must be up to date with their vaccinations, are flea-free and tick free and up to date with flea preventatives as we will charge £10, if they arrive with fleas, due to the time it takes to disinfect and treat all areas after your visit and possible cancellations of subsequent clients.
Your pet must be fit and healthy. If they get hurt or become ill, we will call or take to the nearest vet. Any expenses must be paid by the owner unless injury is a direct result of our negligence and we are not responsible for any accidental death from a pre-existing health issues.
We reserve the right to charge additional fees for services to cover additional time e.g. complete removal of matted coats (clip off) and reserve the right to refuse pets who pose a threat including aggression and parasites. Owners agree to be responsible for any property damaged by themselves or their pets.
As recommended by The Pet Industry Federation (PIF) and The British Dog Groomers’ Association in consultation with external professional bodies including the Royal College of Veterinary Surgeons, we do not offer anal gland expression.
Our cancellation policy is 24 hours notice. Failure to give this notice, may result in full payment of the appointment missed.
E&OE